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Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families
Title:

Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families

Author:
Alan D. Wolfelt
ISBN:
1879651440
ePub book size:
1464 kb
PDF book size:
1412 kb
Other formats:
DJVU, CB7, AZF, PDF, iBOOKS
ISBN13
978-1879651449
Rating:
3.7 of 5
Votes:
242
Publisher:
Companion Press (April 1, 2005)
Language:
English
Subcatergory:
Marketing & Sales
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
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